Helpdesk Engineer

Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Assisted in the installation of network routers and switches and other miscellaneous network gear. Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity. Install and configure the OS according to customers’ specifications. Followed up on hardware sales to determine defective, broken, or missing parts or software. Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs.

  • Browse through our resume examples to identify the best way to word your resume.
  • IT help desk software is also used in order to streamline the ticketing process.
  • Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator,KMS Labs.

Systems Engineer (IT) – Games Studio

In general, desk support technicians study at similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a help desk engineer.

65% of IT help desk teams dealing with excessive stress, burnout – TechRepublic

65% of IT help desk teams dealing with excessive stress, burnout.

Posted: Mon, 16 May 2022 07:00:00 GMT [source]

Working closely with the operations and engineering teams, solve problems and help make test … We’re committed to investing in our people and building a workplace you’ll love coming to every day. From Vietnam, we have crafted brilliant products for millions of global users. KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise.

Customer Support Engineer

Work with co-workers, customer & technical support in isolating and solving problems. The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support. The goal is to create value for clients that will help preserve the company’s reputation and business. Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. Monitored and troubleshot network equipments including routers, remote site infrastructures switches, firewalls, modems etc. Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems.

helpdesk engineer

This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. Overall demand for information technology workers will continue to grow as companies increasingly rely on data and technology.

Help Desk Engineer Salary by State

SonarSource’s IT Operations team is looking for a HelpDesk Engineer to provide support to our growing number of users. The estimated total pay for a Help Desk Engineer is $58,993 per year in the United States area, with an average salary of $55,659 per year.

This is exactly where we fit – viewing ourselves as an extension of that company, taking ownership of their IT tasks and responsibilities. We take any opportunity to learn from each other and grow our expertise. The variety of activities makes a unique opportunity to learn about infrastructure, security, and DevOps. At SonarSource, we consider our team being very open, hands-on, and with a high level of expertise in serving Sonar’s big goals. Our growing company is searching for experienced candidates for the position of helpdesk engineer. Our company is growing rapidly and is looking for a helpdesk engineer. To write an effective helpdesk engineer job description, begin by listing detailed duties, responsibilities and expectations.

The national average salary for a Help Desk Engineer is $55,659 per year in United help desk engineer States. Filter by location to see a Help Desk Engineer salaries in your area.

helpdesk engineer

It also simplifies and automates service requires which helps to boost productivity and reduce support workload. This allows IT help desk engineers to provide a more efficient service.